Frequently Asked Questions

Gold Coins are for entertainment. They have no cash value, cannot be redeemed, and exist so you can play for fun.

Sweep Coins are used for sweepstakes play and can be redeemed for prizes once you meet the requirements below.

No. You can request Sweep Coins free by post, and you can claim a daily bonus. A purchase never increases your chances of winning. The No Purchase Necessary page has the full free entry method.

Request them by mail. Each approved request credits 5 Sweep Coins, limited to one request per day and twenty per calendar month. Most Gold Coin packages also include a Sweep Coin bonus, and the daily bonus grants Gold Coins with a small Sweep Coin amount on a streak.

The first time you buy a Gold Coin package that includes a Sweep Coin bonus, we match it once: you receive the package's Gold Coins and Sweep Coin bonus again, with the extra Sweep Coins capped at 50. A package without a Sweep Coin bonus does not receive the match and does not use it up. The store shows the matched amounts before you buy, for as long as you still have the match.

No. There is one Sweep Coin balance. Coins from a free entry play the same titles against the same published return-to-player figures and redeem on the same terms, including the playthrough. Nothing in the platform treats a coin differently because of how it was acquired.

Sweep Coins must be played through once before they can be redeemed. Every Sweep Coin you receive has to be played once before you can redeem. Coins you win in a game do not add to what you have to play.

It is the same for every Sweep Coin, whether it came from a free entry, a bonus, or alongside a Gold Coin purchase. The redeem page shows exactly how many of your Sweep Coins are still to be played.

You need a verified identity, a balance of at least 100 Sweep Coins, a completed playthrough, and an eligible state. Requests are paid out through Trustly, Skrill, Prizeout or Wise. One request can be in progress at a time, and our team reviews each one before it is paid.

Verification is required before any redemption is paid, and before a free entry is credited to your account. It is how we confirm you are eligible to receive prizes.

You must be 21 or older and physically located in an eligible state. Some states are excluded from play, from redemption, or from both, and the platform checks this when you register and again when you play or redeem.

Every bet and win is recorded once against the round it belongs to, so a round cannot be settled twice and a repeated message cannot move your balance a second time.