Krave Casino — Refund & Chargeback Policy

This document is subject to final legal review. Version: 0.1 · Last updated: June 24, 2026

1. Purchases Are Final

1.1. When you purchase a Gold Coin package, you are buying a license to access entertainment-only Standard Play. Gold Coins have no monetary value and are not a deposit of withdrawable funds.

1.2. All Gold Coin purchases are final and non-refundable, non-transferable, and non-exchangeable, except where a refund is required by applicable law. Any free Sweeps Coins included as a promotional bonus with a purchase are provided at no charge and are likewise non-refundable.

1.3. Please review your order before completing a purchase. If you believe there is a billing error or unauthorized charge, contact us at contact@kravecasino.com within 30 days of the transaction so we can investigate. If you do not notify us within that period, you waive the right to dispute the charge with us.

2. Chargebacks

2.1. A "chargeback" is a payment reversal you initiate with your bank or card issuer. Because purchases are final, we ask that you contact us first to resolve any issue before initiating a chargeback.

2.2. If you initiate a chargeback or payment reversal, we reserve the right to suspend or close your Account pending investigation, and to void any related Gold Coins, Sweeps Coins, Prizes, or winnings.

2.3. Amounts charged back, together with any fees, penalties, or costs we incur as a result, constitute a debt owed by you to Krave. Until that debt is satisfied by an alternative payment method, your Account may remain suspended and any pending or future redemption requests may be declined.

2.4. Repeated or fraudulent chargebacks may result in permanent account closure and referral to relevant authorities, payment networks, or fraud-prevention services.

3. Account Suspension During Investigation

3.1. While we investigate a chargeback, billing dispute, or suspected fraud, your Account may be restricted or suspended and you may be unable to play, purchase, or redeem.

3.2. We will make reasonable efforts to resolve investigations promptly. Where appropriate and once any verification and debt matters are resolved, access may be restored at our discretion.

4. Prize Redemptions

4.1. This policy addresses purchases. Prize redemptions are governed by the Terms & Conditions (Section 10) and the Sweeps Rules, including identity verification, minimums, limits, and timing.

5. Contact & Changes

5.1. Questions about this policy: contact@kravecasino.com · 832-529-7028 · 5900 Balcones Drive #32253, Austin, TX 78731.

5.2. We may update this policy at any time. Changes are effective upon posting on the Platform.